Help

The questions people actually ask. If yours is not here, email hello@insiderhealthtoday.com and a person will answer.

Your record

Why is a comparison not showing yet?

Comparisons need at least seven days on BOTH sides before they appear — seven days you did the habit and seven you did not. Below that the number would move on almost nothing, so the product withholds it and tells you how many days are missing rather than showing you something thin.

I missed days. Have I lost my progress?

No. Milestones count TOTAL days logged, not consecutive ones, so a missed day takes nothing back. There is no streak here that punishes you, deliberately.

My score changed and I did not do anything.

The day score reflects what is logged for that day, so it moves when you tick something, close the day, or when a day rolls over in your timezone. Every point is accounted for on the day itself — open the score to see the contributors.

Can I get my data out?

Yes, any time, as a CSV of every day you have logged. It is on your account page, and the link keeps working for thirty days after you cancel.

The programme

What happens after day 28?

A new cycle starts with the same twenty-eight actions in a different order: the ones you did not finish come round earlier, the ones you held come round later, and your own comparisons get stronger as the logged days on each side add up.

Today’s action does not fit my day.

Every day has a smaller version written before you need it — it is on the card, under “No time today?”. Doing the smaller one counts as doing the day.

Can I retake the assessment?

Yes, whenever you like. Your previous scores are kept, so you can see whether what you changed was worth keeping.

Billing

How do I cancel?

On your account page, “Manage membership” opens the billing portal where you can cancel yourself. You keep access until the end of the period you have already paid for.

Can I pause instead?

Yes. Pausing keeps your record and your place in the cycle, and nothing is charged for a paused period. It is in the same place as cancelling.

What is the refund policy?

Email hello@insiderhealthtoday.com within 30 days of your first payment and we will refund it in full.

What this is, and is not

Is this medical advice?

No. It is educational only. It does not diagnose, treat, cure or prevent anything, and it is not a substitute for advice from a qualified healthcare professional.

What does the coach actually know?

It has read your assessment answers, your score and your logged record, so you do not have to explain yourself. It gives general guidance on everyday habits associated with how people feel day to day - sleep, daylight, movement, structure and contact with people. It is not a doctor and will say so when something is a question for one.

Who sees what I write?

Your notes and ratings are yours. Nothing derived from your assessment or your record is ever sent to an advertising platform — see the privacy policy.

Something wrong, or missing?

Tell us plainly. It is read by the people who build this, and it is the main thing that decides what gets built next.

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